How can we help?
Browse frequently asked questions below.
Orders
How do I track my order?+
Go to your account dashboard → Orders. Each shipment shows live tracking once the vendor marks it shipped.
Returns
How do returns work?+
You have 30 days to request a return from the order page. Refunds are issued to your original payment method.
Selling
How do I become a seller?+
Click “Sell on Nexus”, pick a subscription plan, and complete your store profile. Most stores are approved within 24 hours.